Support Services

English Language Instruction

The compulsory subject Academic English for University Studies (AE) is specifically designed to develop students’ academic English and IELTS skills while increasing their knowledge of Australian culture. English Language Assistance (ELA) provides extra tuition for students who are either having difficulties with English in their studies or who need an IELTS score of more than 6.5 for their undergraduate program at UQ. All ELA teachers are fully trained TESOL teachers.

Student Counselling

Student counsellors provide caring, experienced counselling and advice. Their assistance is readily available throughout the year for any problems whether they be of an academic nature, English language related or just issues relating to adjusting to life in another country.

Academic Career & Study Guidance

Student Counsellors provide a range of programs and support to help students settle into their new academic and living situations. Workshops are available for students at the start of the year in areas such as living on a budget, signing contracts and accommodation options. There are also sessions on presentation skills, assignment writing and coping with exam nerves.

Student Counsellors play an important role in assisting students to make sound decisions about choices for undergraduate study as well as their future career.

Extra Tutorials

If you are having difficulties in a particular subject, Student Counsellors can arrange for extra tutorial support. These are small group sessions that revise work already covered but do not involve any extra assessment. There is no charge for these tutorials. In addition the Student Counsellor can assist you to find an appropriate non-IES tutor at a reasonable rate. IES does not charge you for finding the private tutor.

Individual Study Plans and other intervention strategies for academically “At Risk” students

The teachers and student counsellors work together to identify students experiencing academic difficulties which require greater intervention strategies than is available in the extra tutorials. These students are closely monitored and assisted, also their progress is recorded via Individual Study Plans.

IES Mates

IES Mates connect IES students with a resident crew of trained English language instructors. IES Mates helps students practice their speaking and listening skills, gain insight into the differences between foundation and university and take full advantage of studying in Australia and UQ.

Guidance with university placement

Our Student Counsellors will provide course and career advice to assist students to make informed choices about their future and select the right undergraduate subjects for their chosen career path.

24 hour contact

All students are given a mobile phone contact number so they can call IES staff at any time in case of emergencies.

Supporting under 18s

IES provides guardianship and a range of services including 24 hour emergency telephone number plus a regular contact regime. Students who are aged under 18 at completion of their IES Foundation Year studies can continue to access this support during their undergraduate studies at UQ.


At the commencement of each intake a full orientation program will provide you with an introduction to the program and Brisbane. You will be provided with important information regarding visa regulations, general advice on accommodation and living with a homestay family. During this time you will have an individual appointment to discuss your subject selections and undergraduate aims as well as have the chance to meet with your classmates.

On-line Services

myFY is an information site designed specifically for the use of IES Foundation Year students. The site can be accessed from anywhere in the world at any time. myFY provides access to academic calendars and timetables, student handbooks, online learning materials, news and information and a secure area which allows on-line access to assessment details and grades.

Prospective Music Students

IES encourages prospective Music students to study Research Arts. Students will be able to choose a research topic specific to their interests. Onsite piano tutoring is also provided for prospective Music students by IES’ resident piano tutor.

Click here for more information on IES’ piano tutor.

Detailed information on piano tutoring can be can be found in the Student Handbook